FREQUENTLY ASKED QUESTIONS
This page answers questions that we think you might ask, or have already asked Comic support. However, most questions we get asked are already explained in detail on the HOW IT WORKS page, so if you haven’t read that – head over there to see the Buyer’s guide, Seller’s guide, Listing guide, Community rules & guidelines etc.
How do I edit, close, or delete my listing?
When you are logged in, and you go into your listing, you can do these 3 things…
There are two ways you can get there.
1. Log in and hover over your profile image/avatar. You will see 4 options (inbox, my listings, account, settings). Click on ‘my listings’ and you will be shown a list of all your listings along with their current status.
Find the listing you want to edit, close, or delete.
Click on the listing to go into it, and just above your profile image you will find the 3 options.
2. If you are logged in, find your listing on the board, click to open it, and you should see an edit, close, or delete option.
Why has a listing just disappeared?
A post is closed to public view in the following circumstances.
1. Whilst it is being edited.
2. If FIRST CLASS COMICS decides to close the listing for any reason, it hides it from public view whilst we discuss it directly by email with the seller. The seller can edit it to re-open it.
3. A seller should close a listing when they accept a request to purchase. COMICS may do that for them as soon as someone hits the BUY button.
4. A seller might close or delete the listing if they have decided not to sell it anymore.
So that’s what it can look like when it has disappeared off the public board. Most are temporary, deleting a post means it’s gone forever. Closing means it’s just in the background, paused, and can be re-edited and re-opened for public view again.
Hope that helps.
Can I get a tracking code without going to the Post Office?
Yes, you can do this online. Some of our users do this to be able to give the buyer the tracking code first, especially if they know that they can’t get to the post office straight away.
In the US, check out the USPS Print Click-N-Ship Online Postage
You can pay for the shipping, print the labels, and then either have the package picked up, or deliver it later to the post office. You even earn loyalty points for using it !
However, it can be a little disconcerting for the buyer to see a tracking code with an item that hasn’t even been delivered to the post office yet, so keep in touch with your buyer and tell them when you can go to the post office.
How do I make an offer?
You just ask the seller if they will accept $??, and see what they say. Simple as that.
So just have a discussion with the seller, on the listing comments. (Remember the community rules and guidelines and don’t give out any personal details and you’re all good:)
If the seller agrees to a bid, they just need to re-edit the listing to show the new price and then you can hit the BUY button.
All prices are in US Dollars and shipping is currently quoted for online tracked shipping in the seller’s country.
If you are outside their country you need to ask for a shipping quote too and if you agree to that the seller edits the listing to show it for you so you can hit the buy button.
What is the best size for my listing images?
The maximum listing image file size is 16 MB. The ideal image ratio should be 3:2 (e.g.660 x 440 pixels, or 1500 x 1000 pixels). The file can be a jpg, png, or gif.
If you upload a picture where your ratio is within 20% of the 3:2 ratio, for example, 680 x 440, it will be cropped to the target ratio (660 x 440) to avoid having ugly bars on the sides!
If your image is not even close to the target ratio though, e.g. 1200 x 440 pixels, where more than 20% needs to be cropped, then no cropping will happen at all.
Why are the photos of my items sideways?
Sometimes when we take photos with our smartphones they automatically rotate. What you need to do is to open the images on your phone and edit them (rotating to the straight view), save them, delete the old photos and upload the new photos.
How a seller can work out shipping costs, and a buyer can track the parcel?
Most sellers in the US will use the US mail (USPS) tracking service – here´s the USPS guide to all the ways to ship. Here´s another link showing you how to work out the shipping costs. When they post a package, the post office workers assign a number to that order, that number is called US Mail Service Tracking Number.
It is also known as label or article number.
US Mail Service tracking number is usually a 22-digit number. The number of digits may vary depending on the service you are using. Different services have different types of tracking numbers.
Within the transaction messaging, sellers should give the buyer the tracking number so that everyone can feel comfortable and track it here.
Canada has a different tracking service and will tell you when the parcel has arrived at your local post office in the USA.
How do I calculate shipping in the UK?
In order to calculate shipping you need to know the size and weight if your parcel. That’s simple to do with a tape measure and weighing scales. In fact it doesn’t have to be exact, you just need to know which weight band it falls into ( under 1 kg, 1-2kg, 2-5kg, etc, etc).
Then, in the UK you can use the Royal Mail web page to calculate your shipping.
Do I have to pay Customs duty on second-hand goods?
All goods have a value to the customs tax man, regardless of whether they are bought new or second-hand. It can be import fees, customs duty, or tax.
The value depends on the type of goods, the declared value (usually the listing price, but some countries can also include the shipping cost and the insured cost), the weight and size, and the country it is being shipped from, and the country it is being shipped into.
Who is responsible?
Both buyer and seller have a responsibility.
Buyers – you are responsible for checking that the item you are buying is legal to import into your country. You are also responsible for checking, before hitting the BUY button, what you may have to pay to your own customs department, on top of the listing and shipping fee charged by the seller on the marketplace.
Sellers – you are responsible for checking that their transactions are lawful in the buyer’s county ( if in the same country as the seller), and the buyer’s country ( if it is an international sale), as well as in their own. You can then accept or reject the buyer’s request to purchase your item.
Note to sellers: Please declare the value ( the LISTING PRICE paid) and mark it as a USED ITEM on the customs declaration when you ship it.
US to Canada: we believe you only have to pay duty on new items over the value of $20, and no duty on used items. Please check for yourself.
US to EU: we believe that you do not have to pay any duty on items that are declared used. You should only have to pay duty on a new item if it exceeds a certain value. Please check for yourself.
How much does it cost to be part of the First Class Comics marketplace ?
and… How much commission do you take ?
Buyers – the website is completely free.
Sellers – our commission is 10% , which is only paid if you sell the item.
Generally, the additional fees taken by Stripe for handling the financial transactions are around 3-5% on top of our commission.
So we charge sellers using Stripe 13% for selling and we pay your stripe fees for you. You can receive payment from credit card and debit cards and the cash comes straight into your bank account once the buyer has marked the transaction as completed – i.e. they have received the item.
You can create your buyers or sellers account here.
How to avoid scammers?
If a seller sends you a message similar to the one below, they could be scammers. Please let us know immediately and refrain from communicating with them.
“Hey I just spent ages looking for this comic and I can’t find it any more. I have other items though if you’re interested”
It can also look like this:
“Oh no, I just realized how much the commission is here and I just can’t afford to sell it for this price any more.”
If this happens during a transaction, here’s what to do.
Hit the dispute transaction button and we will look into it. If your item has been paid for but the transaction not yet completed, then we can help. We will check if the seller is going to send the item and if not, we can get the money redirected back to your account.
Usually, buyer scammers try to get you to communicate via email or phone and pay via some other method (all outside of our protective platform) and you could end up with no payment at all.
To avoid getting messed up with scammers, do all transactions and messages through our platform. If you need us to pass some information on to your buyer, just ask!
If a seller sends you a message similar to the one below, they are scammers. Please let us know immediately and refrain from communicating with them.
“Is this still available? If yes kindly get across to me via my email address below as I’m not always on here and because its a temporary profile which belongs to my niece. I’ll be waiting to hear from you as soon as possible.”
It can also look like this:
“Oh that’s great! please consider it sold and please cancel every other appointment regarding it as i am willing to pay your full asking price because i need to buy it for my cousin as a gift, i have read through the advert and I’m totally satisfied with it, sadly i would not be able to come personally to collect due to covid-19, and mostly due to my hearing loss and me being in wheelchair, the courier will do it. I will use PayPal to effect payment please send your PayPal email address. I have a courier agent that would help me to pick it up at your preferred location after you have received your money. Where is the pick up location so that i can inform the courier agent about it now?. Meanwhile you can send me your PayPal email and registered name so that i can send the money right away and choose a good time for the pick up after payment has been received and also please confirm the exact amount i will need to pay in order to avoid mistakes.”
Don’t depend on each other to tell you how it works here, a seller could tell a buyer that they have to complete the transaction earlier before receiving the item! Read the HOW IT WORKS page, or EMAIL US and ask. We’re here to help you.
Why aren’t there more things to buy?
We literally just launched the marketplace! We hope by spreading the word that people will join our marketplace and start posting listings. It’s just a matter of time and word of mouth.
To get an injection of new listings, you can help us by spreading the word.
You can also easily send an invitation to your email contacts too.
Invite someone to join here. Thank you!
Why isn’t my item selling?
Are your photos clear, bright, in focus? We have a guide on how to take good photos here. Freshen it up – we know that good photos help A LOT.
Have you given enough detail in the description?
Has the item been shot without any distractions around? Does the item look well lit, and is it on a clean surface?
Is your price attractive? Check the best price a buyer would find it for online.
Are you charging too much for shipping?
Have you got some bad reviews from previous transactions?
Is the messaging system private?
On the listing page there is a public discussion where you can ask questions about the item – this is PUBLIC. Once you hit the buy button, you can send a PRIVATE message to the buyer – do remember that we can also see these messages so we can try to help if there is a problem.
How do I contact the seller?
Initially, all messages to a seller, must be made on the public listing comments thread found at the bottom of the listing.
Similarly you can message the FCC support team publicly about a listing, in the comments. You can also email the FCC team privately on firstname.lastname@example.org or through the contact form on the website.
Once you hit the BUY button, your payment is fixed and is pre-authorized, but you can send an optional message to the seller at this point. This is all kept in our secure messaging system. Only you and the user ( and the FCC team ) can see these messages. If you want to get back to the conversation later on, and continue it, just go to Your Profile / Inbox and there you will find all your message threads.
If you want to ask questions about the listings before you get to the buying stage, you can write the questions in the listings but do be aware that everybody can see this conversation – it is public.
If there is anything else you need to contact the seller about, let us know at COMIC support.
Where is my payment? How long should it take?
We use Stripe to ensure all transactions are as secure as possible.
You are only protected if you have used online tracking and give the buyer the tracking code.
Has the buyer received the item ok and hit the ‘transaction completed’ button? Once that happens, Stripe initiates the transfer of the money to your account. It usually says transfers are made in 5-10 days but we often find it is takes less time.
Stripe takes the money from the buyer on day 1, but Stripe only releases the cash to you once the buyer has marked the transaction as “completed” i.e. they have received the items. Make sure you list the online tracking number in the transaction messaging.
With Stripe, we have more access than other payment methods like Paypal for example. So we can help protect the buyer/seller during the transaction – we can see if there is an issue, and if so, we will let you know. Do contact us if you have any queries and we will do our best to help you out.
Can I send my purchase back if I am not happy?
If you just don’t like it, then you need to check with the seller if that is something they accept before buying. Each individual seller can make that an option and explain their terms (postage, refunds, etc).
If you’re not happy because it was not as described on the listing, then you can discuss this with your seller to see what can be done here, or you can hit the dispute button on the transaction and get us involved to help resolve it.
If you just find that this toy doesn’t do it for you, then you can re-sterilize it ( if that is possible) and submit it for approval to re-sell again on the marketplace.
I haven’t received an item, what should I do?
Sometimes things take a bit longer than expected. However, you can always contact the seller (through the secure messaging during your transaction) to check the status of your order.
You should also have a tracking number to be able to check where your item is on it’s journey to you.
If needed, we can also talk to the seller if you are having trouble, but we cannot be responsible for what happens to your item.
I received an item that doesn’t match the listing description. What should I do?
If you received an item that’s wrong, damaged or otherwise not as described, you should contact the seller on the transaction messaging so he or she can quickly help you with the issue.
If you hit the dispute button during a transaction twe open a case so we can track your seller’s response and help when needed.
This also stops the money flow whilst the investigation is ongoing, and when the situation is resolved we can move the money either way as a result.
What determines if an item is “not as described” ?
An item is not as described if it is materially different from what the seller described in the listing for that item.
This might include:
- You received a different item or different version.
- The condition of the item is wrong. For example, the listing said “new” and the item has clearly been used.
- The item is missing parts or components.
- The item is missing major parts or features, and this was not disclosed in the listing.
- The item was damaged during postage.
Why do I have to add my bank details?
The reason you have to do it before going to the public board is that the BUY button is connected to the Stripe automatic payment system.
So, without these added there is no point in being on the marketplace as you need them in order to trade. Also, without payment details, it´s not even possible to know when a buyer has hit the buy button!
For more information, please check the seller’s guide on the HOW IT WORKS page.
If you have any problems doing this just ask us – we’re here to help you with the process.
With Stripe getting these details from someone allows us as a business, to make sure the person is real and not some random scam person. The other reason is that we personally used to sell stuff via Gumtree or Facebook marketplace, agreeing a price over the phone/email. Quite a few times when people arrived they tried to negotiate a new price or handed me less money (and even counterfeit money on occasion). It became very odd and not comfortable at all. I thought that if people get paid beforehand, via online payment, the transaction would become a much smoother process. This is also one of the reasons why we do not allow collection or personal delivery on this marketplace.
The First Class Comics marketplace uses Stripe to keep all your banking details secure. Stripe is one of the top most used and secure systems for online payment in the world.
How can I edit a listing I already started?
You can always edit your listings. To do so, follow these steps:
On desktop: click on your PROFILE PICTURE (top right corner), then select YOUR LISTINGS, then underneath the listings you click on EDIT LISTING.
On mobile: click on the MENU (top right corner), scroll down and click on YOUR LISTINGS, then underneath the listings you click on EDIT LISTING.
Should I bother uploading a profile picture and writing a bio?
People like to feel as comfortable as possible when buying from somebody they do not know, especially online.
The more information you are able to give so that people feel comfortable dealing with you, the better your results will be.
Just don’t give out any personal information like location, contact details, social media profiles, and don’t advertize other places or businesses on it. It’s a community rule to keep things tight and simple here.
Anything you are unsure of and we haven’t covered?
Get in touch if you still have questions and we´ll do our very best to help you.